RE: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante

Hola buenas tardes, Sabiendo lo del material, podemos agendarlo para el 26 Miércoles mismos técnicos. Avisaremos para saber si están ok dokify dos días antes y tener material para ese día. Un saludo. José Luis Juan García | 675419863 | <mailto:sat@xerver.es> sat@xerver.es Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) De: GARCIA RIESGO, Lydia <lydia.garcia@econocom.com> Enviado el: viernes, 21 de agosto de 2026 13:17 Para: fieldserviceeps <fieldserviceeps@econocomps.es> CC: SAT Xerver <sat@xerver.es>; LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com>; FERNANDEZ MARTINEZ, Carolina <carolina.fernandez@econocom.com>; Xerver Informática <info@xerver.es>; sateps@econocom.com Asunto: RE: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante Buenos días, Finalmente tampoco ha podido salir hoy por temas internos con la salida del material, esperamos que el lunes quede solucionado para poder hacer el envío. Gracias, un saludo. Lydia García Riesgo Logistics Teléfono: 911085541 Ext. 5 Pol. Ind. Roces, C. Arquímedes, 655, 33211 Gijón, Asturias lydia.garcia@econocom.com <mailto:lydia.garcia@econocom.com> - <http://www.econocomps.es> www.econocomps.es _____ De: Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > Enviado: viernes, 21 de agosto de 2026 11:56 Para: GARCIA RIESGO, Lydia <lydia.garcia@econocom.com <mailto:lydia.garcia@econocom.com> > Cc: SAT Xerver <sat@xerver.es <mailto:sat@xerver.es> >; LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com <mailto:LD_ORG_LOGISTICAEPS@econocom.com> >; FERNANDEZ MARTINEZ, Carolina <carolina.fernandez@econocom.com <mailto:carolina.fernandez@econocom.com> >; Xerver Informática <info@xerver.es <mailto:info@xerver.es> >; sateps@econocom.com <mailto:sateps@econocom.com> <sateps@econocom.com <mailto:sateps@econocom.com> > Asunto: Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante WARNING : Ensure you trust the sender and the content before clicking links or opening attachments. Buenos días Esperamos que el material llegue el lunes, necesitamos una nueva disponibilidad por favor ¿Cuando podréis acudir? Gracias, un saludo Osmar El vie, 21 ago 2026 a las 9:09, GARCIA RIESGO, Lydia (<lydia.garcia@econocom.com <mailto:lydia.garcia@econocom.com> >) escribió: Buenos días a todos, No se ha podido hacer envío por falta de stock. Está detrás @FERNANDEZ MARTINEZ, Carolina <mailto:carolina.fernandez@econocom.com> para intentar arreglarlo y poder hacer el envío hoy. Gracias, un saludo. Lydia García Riesgo Logistics Teléfono: 911085541 Ext. 5 Pol. Ind. Roces, C. Arquímedes, 655, 33211 Gijón, Asturias lydia.garcia@econocom.com <mailto:lydia.garcia@econocom.com> - <http://www.econocomps.es> www.econocomps.es _____ De: Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > Enviado: viernes, 21 de agosto de 2026 8:27 Para: SAT Xerver <sat@xerver.es <mailto:sat@xerver.es> >; LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com <mailto:LD_ORG_LOGISTICAEPS@econocom.com> > Cc: Xerver Informática <info@xerver.es <mailto:info@xerver.es> >; sateps@econocom.com <mailto:sateps@econocom.com> <sateps@econocom.com <mailto:sateps@econocom.com> > Asunto: Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante WARNING : Ensure you trust the sender and the content before clicking links or opening attachments. @LogisticaEPS <mailto:LD_ORG_LOGISTICAEPS@econocom.com> puedes decirnos algo... xerver esto el dia de la intervencion me toca los pies bastante.... Aitor El vie, 21 ago 2026 a las 8:11, SAT Xerver (<sat@xerver.es <mailto:sat@xerver.es> >) escribió: Vale nos acabamos de dar cuenta de que: Si hay alguno que no se pueda mover, sustituir el kit de extenders por el enviado. No hemos recibido este material, vamos a revisar lo recibido pero no lo vimos con total seguridad. Un saludo. José Luis Juan García | 675419863 | <mailto:sat@xerver.es> sat@xerver.es Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) De: SAT Xerver <sat@xerver.es <mailto:sat@xerver.es> > Enviado el: viernes, 21 de agosto de 2026 8:09 Para: 'Field Service Altabox' <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > CC: 'Xerver Informática' <info@xerver.es <mailto:info@xerver.es> >; 'sateps' <sateps@econocom.com <mailto:sateps@econocom.com> > Asunto: RE: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante Hola buenos días, Si, todo ok y acudimos hoy como dijimos. Un saludo. José Luis Juan García | 675419863 | <mailto:sat@xerver.es> sat@xerver.es Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) De: Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > Enviado el: jueves, 20 de agosto de 2026 9:52 Para: Sat Xerver <sat@xerver.es <mailto:sat@xerver.es> > CC: Xerver Informática <info@xerver.es <mailto:info@xerver.es> >; sateps <sateps@econocom.com <mailto:sateps@econocom.com> > Asunto: Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante Buenos días ¿Todo listo para mañana por favor? Gracias, un saludo Osmar El mié, 19 ago 2026 a las 17:38, Sat Xerver (<sat@xerver.es <mailto:sat@xerver.es> >) escribió: Hola buenas tardes, Si, acudimos el Viernes , mañana confirmamos los accesos para estar seguros ya que teníamos que subir un documento. Un saludo. El 19 ago 2026, a las 17:09, Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > escribió:  Buenas tardes ¿Podéis acudir el viernes? Gracias, un saludo Osmar El mié, 19 ago 2026 a las 7:53, Field Service Altabox (<fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> >) escribió: Pues el viernes si estais ok , tenemos su ok. Lamento no haber podido conseguiros el jueves aunque lo intente. Avisame con lo de dokify y asi les mando un email diciendoles lo de seguridad. Gracias Aitor El mié, 19 ago 2026 a las 7:52, SAT Xerver (<sat@xerver.es <mailto:sat@xerver.es> >) escribió: En principio estamos ok pero te voy a confirmar durante el día. Un saludo. José Luis Juan García | 675419863 | <mailto:sat@xerver.es> sat@xerver.es <image001.png> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) De: Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > Enviado el: martes, 18 de agosto de 2026 16:50 Para: SAT Xerver <sat@xerver.es <mailto:sat@xerver.es> > CC: Xerver Informática <info@xerver.es <mailto:info@xerver.es> >; sateps <sateps@econocom.com <mailto:sateps@econocom.com> > Asunto: Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante El unico dia que no pueden es justamente el 20, asi que tendremos que ir el 21. Lo he intentando... tambien nos ofrecian mañana, pero lo he descartado. Reuerda decirme algo de dokify por favor. Aitor El mar, 18 ago 2026 a las 16:10, Field Service Altabox (<fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> >) escribió: Edtais ok en dokify verdad? Aitor Operaciones | Field Service <https://api.cardble.com/api/ecards/signature/u/637665917dc2fa7129bab92e/company-logo/image.png> +34 911 085 541 (ext. 7640) +34 671 489 578 Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | London #ShoppingExperience <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> <https://www.linkedin.com/company/altabox> <https://www.youtube.com/user/altaboxnet> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN REGULATION (GDPR) CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón PURPOSE: Maintain professional and / or commercial relationship with the company which you represent or work for LEGITIMATION: Data subject consent. RECIPIENTS: data will not be transferred to third parties, unless explicit consent or legal obligation. RIGHTS: Right to Access, right to rectification and erasure, data portability, right to restriction of processing, right to object and not been subject to a decision based solely on automated processing, and to be informed in a clearly and transparent way of how their personal data are processing. ADDITIONAL INFORMATION: you can consult the additional and detailed information about our privacy policy DATA PROTECTION OFFICER (DPO): <mailto:dpo@altabox.net> dpo@altabox.net CONFIDENTIALITY: If you received this email in error, please immediately contact us and destroy the material in its entirety, whether in electronic or hard copy format. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is strictly prohibited, on his/her own responsibility. Before printing this message, please check that it is really necessary. The environment is everyone's concern. El lun, 17 ago 2026, 21:12, Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > escribió: Nosotros avisamos a los correos que tenemos, debe ser sprinter quien avise a seguridad... pero claro si no lo hacen, no podemos presionarles. Aitor El lun, 17 ago 2026 a las 19:21, SAT Xerver (<sat@xerver.es <mailto:sat@xerver.es> >) escribió: Hola buenas tardes, Si, tenemos disponibilidad y los técnicos que podemos acudir somos: José Luis Juan García / 53245071W / 675 41 98 63 David López Dragón / 50385950B Por favor, avisar a seguridad de que vamos ese día por que siempre tenemos problemas en la caseta de que el no sabe nada y retrasa la intervención 40 min, ya que tiene que enviar un correo y esperar a que contesten. Un saludo. José Luis Juan García | 675419863 | <mailto:sat@xerver.es> sat@xerver.es <image001.png> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) De: Field Service Altabox <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > Enviado el: lunes, 17 de agosto de 2026 12:43 Para: sat@xerver.es <mailto:sat@xerver.es> ; info@xerver.es <mailto:info@xerver.es> CC: sateps@econocom.com <mailto:sateps@econocom.com> Asunto: Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante Buenos días ¿Tendríais disponibilidad para esta intervención? Si es así, ¿me podríais facilitar sus datos para solicitar los accesos por favor? Del mismo modo, ¿nos podríais indicar una hora aproximada de actuación? Quedamos a la espera Muchas gracias, un saludo Osmar Operaciones | Field Service <https://api.cardble.com/api/ecards/signature/u/637665917dc2fa7129bab92e/company-logo/image.png> +34 911 085 541 (ext. 7640) +34 671 489 578 Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | London #ShoppingExperience <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> <https://www.linkedin.com/company/altabox> <https://www.youtube.com/user/altaboxnet> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN REGULATION (GDPR) CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón PURPOSE: Maintain professional and / or commercial relationship with the company which you represent or work for LEGITIMATION: Data subject consent. RECIPIENTS: data will not be transferred to third parties, unless explicit consent or legal obligation. 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RIGHTS: Right to Access, right to rectification and erasure, data portability, right to restriction of processing, right to object and not been subject to a decision based solely on automated processing, and to be informed in a clearly and transparent way of how their personal data are processing. ADDITIONAL INFORMATION: you can consult the additional and detailed information about our privacy policy DATA PROTECTION OFFICER (DPO): dpo@altabox.net <mailto:dpo@altabox.net> CONFIDENTIALITY: If you received this email in error, please immediately contact us and destroy the material in its entirety, whether in electronic or hard copy format. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is strictly prohibited, on his/her own responsibility. Before printing this message, please check that it is really necessary. The environment is everyone's concern. 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RIGHTS: Right to Access, right to rectification and erasure, data portability, right to restriction of processing, right to object and not been subject to a decision based solely on automated processing, and to be informed in a clearly and transparent way of how their personal data are processing. ADDITIONAL INFORMATION: you can consult the additional and detailed information about our privacy policy DATA PROTECTION OFFICER (DPO): dpo@altabox.net <mailto:dpo@altabox.net> CONFIDENTIALITY: If you received this email in error, please immediately contact us and destroy the material in its entirety, whether in electronic or hard copy format. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is strictly prohibited, on his/her own responsibility. Before printing this message, please check that it is really necessary. The environment is everyone's concern. Operaciones | Field Service <https://api.cardble.com/api/ecards/signature/u/637665917dc2fa7129bab92e/company-logo/image.png> +34 911 085 541 (ext. 7640) +34 671 489 578 Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | London #ShoppingExperience <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> <https://www.linkedin.com/company/altabox> <https://www.youtube.com/user/altaboxnet> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN REGULATION (GDPR) CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón PURPOSE: Maintain professional and / or commercial relationship with the company which you represent or work for LEGITIMATION: Data subject consent. RECIPIENTS: data will not be transferred to third parties, unless explicit consent or legal obligation. RIGHTS: Right to Access, right to rectification and erasure, data portability, right to restriction of processing, right to object and not been subject to a decision based solely on automated processing, and to be informed in a clearly and transparent way of how their personal data are processing. ADDITIONAL INFORMATION: you can consult the additional and detailed information about our privacy policy DATA PROTECTION OFFICER (DPO): dpo@altabox.net <mailto:dpo@altabox.net> CONFIDENTIALITY: If you received this email in error, please immediately contact us and destroy the material in its entirety, whether in electronic or hard copy format. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is strictly prohibited, on his/her own responsibility. Before printing this message, please check that it is really necessary. The environment is everyone's concern. El lun, 17 ago 2026 a las 12:34, <fieldserviceeps@econocomps.es <mailto:fieldserviceeps@econocomps.es> > escribió: _____ Hola, En este email se adjunta el parte de trabajo a completar, así como otros documentos o archivos adjuntos que pueden resultar de interés para la resolución de la intervención. _____ MATERIALES: Es INDISPENSABLE que el técnico asista con los materiales solicitados: * USBs DE EMERGENCIA * Llave Allen * Teclado USB * Ratón USB * Ordenador portátil * Latiguillos RJ45 y material para crimpar (cable UTP, conectores RJ45...) * Comprobador certificado de cables de red RJ45 * Pantalla VGA/HDMI * Herramientas varias (destornilladores, llaves Allen, bridas, etc) * Cámara de fotos/Móvil NOTAS IMPORTANTES: * Llamar a SAT a la llegada del técnico a la intervención. * Es necesario que lleven un movil con la aplicación TELEGRAM. * Retirar el material averiado siempre. * No abandonar la intervención hasta que SAT de permiso. * El técnico no puede asistir a la avería si no ha recibido y comprobado el material solicitado por SAT. Si tiene dudas al respecto deberá ponerse en contacto con nosotros antes de asistir a la avería. * En el caso de haber material averiado: Se deberá enviar y marcar como equipo averiado. En el parte técnico debe figurar el número de serie del material averiado y del material nuevo. En el parte debe salir reflejado el trabajo realizado y los números de serie correspondientes. El material debe de ser enviado a Altabox. * En caso de necesitar un pase de acceso a la tienda, debe ser el proveedor quien lo gestione, y en caso de que no sea posible avisar a SAT. * Si se envía documentación con el parte, es obligación del técnico de leérselo antes de la intervención, en caso de que tenga alguna duda debe de ponerse en contacto con SAT. * ES OBLIGATORIO LLAMAR AL SAT AL LLEGAR A LA INCIDENCIA Y ANTES DE SALIR PARA QUE LA INCIDENCIA SEA FACTURABLE: TELÉFONO: (+34) 984393494 Help desk Altabox * 984393494 / 902041800 / 685489848 (solo para países fuera de España) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. 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