Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante

Buenos días Esperamos que el material llegue el lunes, necesitamos una nueva disponibilidad por favor ¿Cuando podréis acudir? Gracias, un saludo Osmar El vie, 21 ago 2026 a las 9:09, GARCIA RIESGO, Lydia (< lydia.garcia@econocom.com>) escribió: > Buenos días a todos, > > No se ha podido hacer envío por falta de stock. Está detrás @FERNANDEZ > MARTINEZ, Carolina <carolina.fernandez@econocom.com> para intentar > arreglarlo y poder hacer el envío hoy. > > Gracias, un saludo. > > > *Lydia García Riesgo* > > *Logistics* > > *Teléfono: 911085541 Ext. 5* > > Pol. Ind. Roces, C. Arquímedes, 655, 33211 Gijón, Asturias > > lydia.garcia@econocom.com - www.econocomps.es > > > > ------------------------------ > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado:* viernes, 21 de agosto de 2026 8:27 > *Para:* SAT Xerver <sat@xerver.es>; LogisticaEPS < > LD_ORG_LOGISTICAEPS@econocom.com> > *Cc:* Xerver Informática <info@xerver.es>; sateps@econocom.com < > sateps@econocom.com> > *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas > Centrales Alicante > > *WARNING* : Ensure you trust the sender and the content before clicking > links or opening attachments. > @LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com> puedes decirnos algo... > xerver esto el dia de la intervencion me toca los pies bastante.... > Aitor > > El vie, 21 ago 2026 a las 8:11, SAT Xerver (<sat@xerver.es>) escribió: > > Vale nos acabamos de dar cuenta de que: > > > > *Si hay alguno que no se pueda mover, sustituir el kit de extenders por el > enviado.* > > > > No hemos recibido este material, vamos a revisar lo recibido pero no lo > vimos con total seguridad. > > > > Un saludo. > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) > > > > *De:* SAT Xerver <sat@xerver.es> > *Enviado el:* viernes, 21 de agosto de 2026 8:09 > *Para:* 'Field Service Altabox' <fieldserviceeps@econocomps.es> > *CC:* 'Xerver Informática' <info@xerver.es>; 'sateps' <sateps@econocom.com > > > *Asunto:* RE: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas > Centrales Alicante > > > > Hola buenos días, > > > > Si, todo ok y acudimos hoy como dijimos. > > > > Un saludo. > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) > > > > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado el:* jueves, 20 de agosto de 2026 9:52 > *Para:* Sat Xerver <sat@xerver.es> > *CC:* Xerver Informática <info@xerver.es>; sateps <sateps@econocom.com> > *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas > Centrales Alicante > > > > Buenos días > > > > ¿Todo listo para mañana por favor? > > > > Gracias, un saludo > > > > Osmar > > > > El mié, 19 ago 2026 a las 17:38, Sat Xerver (<sat@xerver.es>) escribió: > > Hola buenas tardes, > > > > Si, acudimos el Viernes , mañana confirmamos los accesos para estar > seguros ya que teníamos que subir un documento. > > > > Un saludo. > > > > El 19 ago 2026, a las 17:09, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > >  > > Buenas tardes > > > > ¿Podéis acudir el viernes? > > > > Gracias, un saludo > > > Osmar > > > > El mié, 19 ago 2026 a las 7:53, Field Service Altabox (< > fieldserviceeps@econocomps.es>) escribió: > > Pues el viernes si estais ok , tenemos su ok. Lamento no haber podido > conseguiros el jueves aunque lo intente. Avisame con lo de dokify y asi les > mando un email diciendoles lo de seguridad. > > Gracias > > Aitor > > > > El mié, 19 ago 2026 a las 7:52, SAT Xerver (<sat@xerver.es>) escribió: > > En principio estamos ok pero te voy a confirmar durante el día. > > > > Un saludo. > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > <image001.png> > > Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) > > > > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado el:* martes, 18 de agosto de 2026 16:50 > *Para:* SAT Xerver <sat@xerver.es> > *CC:* Xerver Informática <info@xerver.es>; sateps <sateps@econocom.com> > *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas > Centrales Alicante > > > > El unico dia que no pueden es justamente el 20, asi que tendremos que ir > el 21. Lo he intentando... tambien nos ofrecian mañana, pero lo he > descartado. Reuerda decirme algo de dokify por favor. > > Aitor > > > > El mar, 18 ago 2026 a las 16:10, Field Service Altabox (< > fieldserviceeps@econocomps.es>) escribió: > > Edtais ok en dokify verdad? > > Aitor > > > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > El lun, 17 ago 2026, 21:12, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > > Nosotros avisamos a los correos que tenemos, debe ser sprinter quien avise > a seguridad... pero claro si no lo hacen, no podemos presionarles. > > Aitor > > > > El lun, 17 ago 2026 a las 19:21, SAT Xerver (<sat@xerver.es>) escribió: > > Hola buenas tardes, > > > > Si, tenemos disponibilidad y los técnicos que podemos acudir somos: > > > > José Luis Juan García / 53245071W / 675 41 98 63 > > David López Dragón / 50385950B > > > > Por favor, avisar a seguridad de que vamos ese día por que siempre tenemos > problemas en la caseta de que el no sabe nada y retrasa la intervención 40 > min, ya que tiene que enviar un correo y esperar a que contesten. > > > > Un saludo. > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > <image001.png> > > Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) > > > > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado el:* lunes, 17 de agosto de 2026 12:43 > *Para:* sat@xerver.es; info@xerver.es > *CC:* sateps@econocom.com > *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas > Centrales Alicante > > > > Buenos días > > > > ¿Tendríais disponibilidad para esta intervención? Si es así, ¿me podríais > facilitar sus datos para solicitar los accesos por favor? > > Del mismo modo, ¿nos podríais indicar una hora aproximada de actuación? > > > > Quedamos a la espera > > Muchas gracias, un saludo > > > > Osmar > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. 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If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > > > > > El lun, 17 ago 2026 a las 12:34, <fieldserviceeps@econocomps.es> escribió: > > * ------------------------------ * > > Hola, > > En este email se adjunta el parte de trabajo a completar, así como otros > documentos o archivos adjuntos que pueden resultar de interés para la > resolución de la intervención. > ------------------------------ > MATERIALES: > > Es INDISPENSABLE que el técnico asista con los materiales solicitados: > > - USBs DE EMERGENCIA > - Llave Allen > - Teclado USB > - Ratón USB > - Ordenador portátil > - Latiguillos RJ45 y material para crimpar (cable UTP, conectores > RJ45...) > - Comprobador certificado de cables de red RJ45 > - Pantalla VGA/HDMI > - Herramientas varias (destornilladores, llaves Allen, bridas, etc) > - Cámara de fotos/Móvil > > NOTAS IMPORTANTES: > > - Llamar a SAT a la llegada del técnico a la intervención. > - Es necesario que lleven un movil con la aplicación TELEGRAM. > - Retirar el material averiado siempre. > - No abandonar la intervención hasta que SAT de permiso. > - El técnico no puede asistir a la avería si no ha recibido y > comprobado el material solicitado por SAT. Si tiene dudas al respecto > deberá ponerse en contacto con nosotros antes de asistir a la avería. > - En el caso de haber material averiado: Se deberá enviar y marcar > como equipo averiado. En el parte técnico debe figurar el número de serie > del material averiado y del material nuevo. En el parte debe salir > reflejado el trabajo realizado y los números de serie correspondientes. El > material debe de ser enviado a Altabox. > - En caso de necesitar un pase de acceso a la tienda, debe ser el > proveedor quien lo gestione, y en caso de que no sea posible avisar a SAT. > - Si se envía documentación con el parte, es obligación del técnico de > leérselo antes de la intervención, en caso de que tenga alguna duda debe de > ponerse en contacto con SAT. > - ES OBLIGATORIO LLAMAR AL SAT AL LLEGAR A LA INCIDENCIA Y ANTES DE > SALIR PARA QUE LA INCIDENCIA SEA FACTURABLE: TELÉFONO: (+34) 984393494 > > Help desk Altabox * 984393494 / 902041800 / 685489848 (solo para países > fuera de España) > > *This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they are > addressed. If you have received this email in error please notify the > system manager. This message contains confidential information and is > intended only for the individual named. If you are not the named addressee > you should not disseminate, distribute or copy this e-mail. Please notify > the sender immediately by e-mail if you have received this e-mail by > mistake and delete this e-mail from your system. If you are not the > intended recipient you are notified that disclosing, copying, distributing > or taking any action in reliance on the contents of this information is > strictly prohibited * > >