Re: Intervention - INC00056290 | | SPRINTER | 96O - La Nucia

Acceso confirmado para el lunes El jue, 20 ago 2026 a las 11:49, GARCIA RIESGO, Lydia (< lydia.garcia@econocom.com>) escribió: > Buenos días, > > Sin problema, enviamos a delegación de San Vicente. > > Gracias, un saludo. > > > *Lydia García Riesgo* > > *Logistics* > > *Teléfono: 911085541 Ext. 5* > > Pol. Ind. Roces, C. Arquímedes, 655, 33211 Gijón, Asturias > > lydia.garcia@econocom.com - www.econocomps.es > > > > ------------------------------ > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado:* jueves, 20 de agosto de 2026 11:45 > *Para:* Sat Xerver <sat@xerver.es> > *Cc:* Xerver Informática <info@xerver.es>; sateps@econocom.com < > sateps@econocom.com>; LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com> > *Asunto:* Re: Intervention - INC00056290 | | SPRINTER | 96O - La Nucia > > *WARNING* : Ensure you trust the sender and the content before clicking > links or opening attachments. > Solicitamos acceso > > @LogisticaEPS <LD_ORG_LOGISTICAEPS@econocom.com> ¿es posible lo del > material? > > El jue, 20 ago 2026 a las 11:42, Sat Xerver (<sat@xerver.es>) escribió: > > Hola, buenos días, > > Lo ponemos para el lunes sin problema, mismos Técnicos e imagino que misma > hora a medio día, 14:00. > ¿ Es posible que el material lo dejen en delegación Nacex? Así vamos el > lunes a primera hora a por él si se demora hasta esa fecha. > Un saludo. > > El 20 ago 2026, a las 9:41, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > >  > Buenos días > > ¿Nos podéis dar otra disponibilidad por favor? Necesitamos 48-72h para los > accesos, es decir, a partir del lunes. > Necesitamos datos del técnico y hora aproximada de actuación > > Gracias, un saludo > > Osmar > > El jue, 20 ago 2026 a las 9:38, Sat Xerver (<sat@xerver.es>) escribió: > > Hola buenas, > > Aún no tenemos material. Y fui a delegación Nacex u tenían material de > otras cosas vuestras pero esta no, hoy no se podría acudir. > > Un saludo. > > El 19 ago 2026, a las 12:04, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > >  > Buenos días > > Nos indican lo siguiente: > "La mejor franja para la tienda siempre es antes de la apertura pero > viendo que no es viable es mejor a medio dia" > Mantenemos las horas asignadas anteriormente si es posible > > Gracias, un saludo > > Osmar > > El mié, 19 ago 2026 a las 11:54, Sat Xerver (<sat@xerver.es>) escribió: > > Hola, buenos días, > > Si nos llega el material para mañana, en vez de hacerlo a las dos, ¿ sería > posible finalmente hacerlo por la mañana? A primera hora sobre las 10. > > Un saludo. > > El 18 ago 2026, a las 16:14, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > >  > Para el jueves entre las 14 y las 16 > > El mar, 18 ago 2026 a las 15:29, Field Service Altabox (< > fieldserviceeps@econocomps.es>) escribió: > > Acceso confirmado. > Aitor > > > *Operaciones *| *Field Service * > +34 911 085 541 (ext. 7640) > +34 671 489 578 > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > LEGITIMATION: Data subject consent. > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > Before printing this message, please check that it is really necessary. > The environment is everyone's concern. > > > > > El mar, 18 ago 2026, 14:03, SAT Xerver <sat@xerver.es> escribió: > > Hora aproximada, el Jueves de 14:00 a 16:00 y el Viernes durante la mañana > de 10:00 a 12:00 > > > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > <image001.png> > > Ancha de Castelar 164 > <https://www.google.com/maps/search/Ancha+de+Castelar+164?entry=gmail&source=g> > Enlo A | 03690 San Vicente (Alicante) > > > > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado el:* martes, 18 de agosto de 2026 12:53 > *Para:* SAT Xerver <sat@xerver.es> > *CC:* Xerver Informática <info@xerver.es>; sateps <sateps@econocom.com> > *Asunto:* Re: Intervention - INC00056290 | | SPRINTER | 96O - La Nucia > > > > A que hora se acudiria? > > Aitor > > > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > El lun, 17 ago 2026, 21:22, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > > Pedimos acceso para el jueves y para el viernes, veremos.... > > Aitor > > > > El lun, 17 ago 2026 a las 19:25, SAT Xerver (<sat@xerver.es>) escribió: > > Hola buenas tardes, > > > > Tenemos disponibilidad para hacerlo pero, ¿sería posible realizarlo el > Jueves si nos llega el material antes? Sino pues el Viernes. > > Podéis enviarlo a delegación Nacex y pasar nosotros, pero si lo hacéis así > indicarnos que ha salido. > > > > Hora aproximada, el Jueves de 14:00 a 16:00 y el Viernes durante la mañana > de 10:00 a 12:00 > > > > Un saludo. > > > > *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* > > <image001.png> > > Ancha de Castelar 164 > <https://www.google.com/maps/search/Ancha+de+Castelar+164?entry=gmail&source=g> > Enlo A | 03690 San Vicente (Alicante) > > > > *De:* Field Service Altabox <fieldserviceeps@econocomps.es> > *Enviado el:* lunes, 17 de agosto de 2026 13:19 > *Para:* sat@xerver.es; info@xerver.es > *CC:* sateps@econocom.com > *Asunto:* Re: Intervention - INC00056290 | | SPRINTER | 96O - La Nucia > > > > Buenos días > > > > ¿Tendríais disponibilidad para esta intervención? Si es así, ¿me podríais > facilitar sus datos para solicitar los accesos por favor? > > Del mismo modo, ¿nos podríais indicar una hora aproximada de actuación? > > > > Quedamos a la espera > > Muchas gracias, un saludo > > > > Osmar > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. 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If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > > > > *Operaciones *|* Field Service * > > +34 911 085 541 (ext. 7640) > > +34 671 489 578 > > Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | > London > > #ShoppingExperience > > <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> > <https://www.linkedin.com/company/altabox> > <https://www.youtube.com/user/altaboxnet> > > BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN > REGULATION (GDPR) > > CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón > > PURPOSE: Maintain professional and / or commercial relationship with the > company which you represent or work for > > LEGITIMATION: Data subject consent. > > RECIPIENTS: data will not be transferred to third parties, unless explicit > consent or legal obligation. > > RIGHTS: Right to Access, right to rectification and erasure, data > portability, right to restriction of processing, right to object and not > been subject to a decision based solely on automated processing, and to be > informed in a clearly and transparent way of how their personal data are > processing. > > ADDITIONAL INFORMATION: you can consult the additional and detailed > information about our privacy policy > > DATA PROTECTION OFFICER (DPO): dpo@altabox.net > > CONFIDENTIALITY: If you received this email in error, please immediately > contact us and destroy the material in its entirety, whether in electronic > or hard copy format. If you are not the intended recipient, you are hereby > notified that any disclosure, copying, distribution, or use of the > information contained herein (including any reliance thereon) is strictly > prohibited, on his/her own responsibility. > > *Before printing this message, please check that it is really necessary. > The environment is everyone's concern.* > > > > > > > > > > El lun, 17 ago 2026 a las 13:17, <fieldserviceeps@econocomps.es> escribió: > > * ------------------------------ * > > Hola, > > En este email se adjunta el parte de trabajo a completar, así como otros > documentos o archivos adjuntos que pueden resultar de interés para la > resolución de la intervención. > ------------------------------ > MATERIALES: > > Es INDISPENSABLE que el técnico asista con los materiales solicitados: > > - USBs DE EMERGENCIA > - Llave Allen > - Teclado USB > - Ratón USB > - Ordenador portátil > - Latiguillos RJ45 y material para crimpar (cable UTP, conectores > RJ45...) > - Comprobador certificado de cables de red RJ45 > - Pantalla VGA/HDMI > - Herramientas varias (destornilladores, llaves Allen, bridas, etc) > - Cámara de fotos/Móvil > > NOTAS IMPORTANTES: > > - Llamar a SAT a la llegada del técnico a la intervención. > - Es necesario que lleven un movil con la aplicación TELEGRAM. > - Retirar el material averiado siempre. > - No abandonar la intervención hasta que SAT de permiso. > - El técnico no puede asistir a la avería si no ha recibido y > comprobado el material solicitado por SAT. Si tiene dudas al respecto > deberá ponerse en contacto con nosotros antes de asistir a la avería. > - En el caso de haber material averiado: Se deberá enviar y marcar > como equipo averiado. En el parte técnico debe figurar el número de serie > del material averiado y del material nuevo. En el parte debe salir > reflejado el trabajo realizado y los números de serie correspondientes. El > material debe de ser enviado a Altabox. > - En caso de necesitar un pase de acceso a la tienda, debe ser el > proveedor quien lo gestione, y en caso de que no sea posible avisar a SAT. > - Si se envía documentación con el parte, es obligación del técnico de > leérselo antes de la intervención, en caso de que tenga alguna duda debe de > ponerse en contacto con SAT. > - ES OBLIGATORIO LLAMAR AL SAT AL LLEGAR A LA INCIDENCIA Y ANTES DE > SALIR PARA QUE LA INCIDENCIA SEA FACTURABLE: TELÉFONO: (+34) 984393494 > > Help desk Altabox * 984393494 / 902041800 / 685489848 (solo para países > fuera de España) > > *This email and any files transmitted with it are confidential and > intended solely for the use of the individual or entity to whom they are > addressed. If you have received this email in error please notify the > system manager. This message contains confidential information and is > intended only for the individual named. If you are not the named addressee > you should not disseminate, distribute or copy this e-mail. Please notify > the sender immediately by e-mail if you have received this e-mail by > mistake and delete this e-mail from your system. If you are not the > intended recipient you are notified that disclosing, copying, distributing > or taking any action in reliance on the contents of this information is > strictly prohibited * > >