Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante

Buenos días ¿Todo listo para mañana por favor? Gracias, un saludo Osmar El mié, 19 ago 2026 a las 17:38, Sat Xerver (<sat@xerver.es>) escribió: > Hola buenas tardes, > > Si, acudimos el Viernes , mañana confirmamos los accesos para estar > seguros ya que teníamos que subir un documento. > > Un saludo. > > El 19 ago 2026, a las 17:09, Field Service Altabox < > fieldserviceeps@econocomps.es> escribió: > >  > Buenas tardes > > ¿Podéis acudir el viernes? > > Gracias, un saludo > > Osmar > > El mié, 19 ago 2026 a las 7:53, Field Service Altabox (< > fieldserviceeps@econocomps.es>) escribió: > >> Pues el viernes si estais ok , tenemos su ok. Lamento no haber podido >> conseguiros el jueves aunque lo intente. Avisame con lo de dokify y asi les >> mando un email diciendoles lo de seguridad. >> Gracias >> Aitor >> >> El mié, 19 ago 2026 a las 7:52, SAT Xerver (<sat@xerver.es>) escribió: >> >>> En principio estamos ok pero te voy a confirmar durante el día. >>> >>> >>> >>> Un saludo. >>> >>> >>> >>> *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* >>> >>> <image001.png> >>> >>> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) >>> >>> >>> >>> *De:* Field Service Altabox <fieldserviceeps@econocomps.es> >>> *Enviado el:* martes, 18 de agosto de 2026 16:50 >>> *Para:* SAT Xerver <sat@xerver.es> >>> *CC:* Xerver Informática <info@xerver.es>; sateps <sateps@econocom.com> >>> *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas >>> Centrales Alicante >>> >>> >>> >>> El unico dia que no pueden es justamente el 20, asi que tendremos que ir >>> el 21. Lo he intentando... tambien nos ofrecian mañana, pero lo he >>> descartado. Reuerda decirme algo de dokify por favor. >>> >>> Aitor >>> >>> >>> >>> El mar, 18 ago 2026 a las 16:10, Field Service Altabox (< >>> fieldserviceeps@econocomps.es>) escribió: >>> >>> Edtais ok en dokify verdad? >>> >>> Aitor >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> El lun, 17 ago 2026, 21:12, Field Service Altabox < >>> fieldserviceeps@econocomps.es> escribió: >>> >>> Nosotros avisamos a los correos que tenemos, debe ser sprinter quien >>> avise a seguridad... pero claro si no lo hacen, no podemos presionarles. >>> >>> Aitor >>> >>> >>> >>> El lun, 17 ago 2026 a las 19:21, SAT Xerver (<sat@xerver.es>) escribió: >>> >>> Hola buenas tardes, >>> >>> >>> >>> Si, tenemos disponibilidad y los técnicos que podemos acudir somos: >>> >>> >>> >>> José Luis Juan García / 53245071W / 675 41 98 63 >>> >>> David López Dragón / 50385950B >>> >>> >>> >>> Por favor, avisar a seguridad de que vamos ese día por que siempre >>> tenemos problemas en la caseta de que el no sabe nada y retrasa la >>> intervención 40 min, ya que tiene que enviar un correo y esperar a que >>> contesten. >>> >>> >>> >>> Un saludo. >>> >>> >>> >>> *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* >>> >>> <image001.png> >>> >>> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) >>> >>> >>> >>> *De:* Field Service Altabox <fieldserviceeps@econocomps.es> >>> *Enviado el:* lunes, 17 de agosto de 2026 12:43 >>> *Para:* sat@xerver.es; info@xerver.es >>> *CC:* sateps@econocom.com >>> *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas >>> Centrales Alicante >>> >>> >>> >>> Buenos días >>> >>> >>> >>> ¿Tendríais disponibilidad para esta intervención? Si es así, ¿me >>> podríais facilitar sus datos para solicitar los accesos por favor? >>> >>> Del mismo modo, ¿nos podríais indicar una hora aproximada de actuación? >>> >>> >>> >>> Quedamos a la espera >>> >>> Muchas gracias, un saludo >>> >>> >>> >>> Osmar >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> >>> *Operaciones *|* Field Service * >>> >>> +34 911 085 541 (ext. 7640) >>> >>> +34 671 489 578 >>> >>> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >>> London >>> >>> #ShoppingExperience >>> >>> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >>> <https://www.linkedin.com/company/altabox> >>> <https://www.youtube.com/user/altaboxnet> >>> >>> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >>> REGULATION (GDPR) >>> >>> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >>> >>> PURPOSE: Maintain professional and / or commercial relationship with the >>> company which you represent or work for >>> >>> LEGITIMATION: Data subject consent. >>> >>> RECIPIENTS: data will not be transferred to third parties, unless >>> explicit consent or legal obligation. >>> >>> RIGHTS: Right to Access, right to rectification and erasure, data >>> portability, right to restriction of processing, right to object and not >>> been subject to a decision based solely on automated processing, and to be >>> informed in a clearly and transparent way of how their personal data are >>> processing. >>> >>> ADDITIONAL INFORMATION: you can consult the additional and detailed >>> information about our privacy policy >>> >>> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >>> >>> CONFIDENTIALITY: If you received this email in error, please immediately >>> contact us and destroy the material in its entirety, whether in electronic >>> or hard copy format. If you are not the intended recipient, you are hereby >>> notified that any disclosure, copying, distribution, or use of the >>> information contained herein (including any reliance thereon) is strictly >>> prohibited, on his/her own responsibility. >>> >>> *Before printing this message, please check that it is really >>> necessary. The environment is everyone's concern.* >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> El lun, 17 ago 2026 a las 12:34, <fieldserviceeps@econocomps.es> >>> escribió: >>> >>> *------------------------------* >>> >>> Hola, >>> >>> En este email se adjunta el parte de trabajo a completar, así como otros >>> documentos o archivos adjuntos que pueden resultar de interés para la >>> resolución de la intervención. >>> ------------------------------ >>> MATERIALES: >>> >>> Es INDISPENSABLE que el técnico asista con los materiales solicitados: >>> >>> - USBs DE EMERGENCIA >>> - Llave Allen >>> - Teclado USB >>> - Ratón USB >>> - Ordenador portátil >>> - Latiguillos RJ45 y material para crimpar (cable UTP, conectores >>> RJ45...) >>> - Comprobador certificado de cables de red RJ45 >>> - Pantalla VGA/HDMI >>> - Herramientas varias (destornilladores, llaves Allen, bridas, etc) >>> - Cámara de fotos/Móvil >>> >>> NOTAS IMPORTANTES: >>> >>> - Llamar a SAT a la llegada del técnico a la intervención. >>> - Es necesario que lleven un movil con la aplicación TELEGRAM. >>> - Retirar el material averiado siempre. >>> - No abandonar la intervención hasta que SAT de permiso. >>> - El técnico no puede asistir a la avería si no ha recibido y >>> comprobado el material solicitado por SAT. Si tiene dudas al respecto >>> deberá ponerse en contacto con nosotros antes de asistir a la avería. >>> - En el caso de haber material averiado: Se deberá enviar y marcar >>> como equipo averiado. En el parte técnico debe figurar el número de serie >>> del material averiado y del material nuevo. En el parte debe salir >>> reflejado el trabajo realizado y los números de serie correspondientes. El >>> material debe de ser enviado a Altabox. >>> - En caso de necesitar un pase de acceso a la tienda, debe ser el >>> proveedor quien lo gestione, y en caso de que no sea posible avisar a SAT. >>> - Si se envía documentación con el parte, es obligación del técnico >>> de leérselo antes de la intervención, en caso de que tenga alguna duda debe >>> de ponerse en contacto con SAT. >>> - ES OBLIGATORIO LLAMAR AL SAT AL LLEGAR A LA INCIDENCIA Y ANTES DE >>> SALIR PARA QUE LA INCIDENCIA SEA FACTURABLE: TELÉFONO: (+34) 984393494 >>> >>> Help desk Altabox * 984393494 / 902041800 / 685489848 (solo para países >>> fuera de España) >>> >>> *This email and any files transmitted with it are confidential and >>> intended solely for the use of the individual or entity to whom they are >>> addressed. If you have received this email in error please notify the >>> system manager. This message contains confidential information and is >>> intended only for the individual named. If you are not the named addressee >>> you should not disseminate, distribute or copy this e-mail. Please notify >>> the sender immediately by e-mail if you have received this e-mail by >>> mistake and delete this e-mail from your system. If you are not the >>> intended recipient you are notified that disclosing, copying, distributing >>> or taking any action in reliance on the contents of this information is >>> strictly prohibited * >>> >>>