Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas Centrales Alicante

Buenas tardes ¿Podéis acudir el viernes? Gracias, un saludo Osmar El mié, 19 ago 2026 a las 7:53, Field Service Altabox (< fieldserviceeps@econocomps.es>) escribió: > Pues el viernes si estais ok , tenemos su ok. Lamento no haber podido > conseguiros el jueves aunque lo intente. Avisame con lo de dokify y asi les > mando un email diciendoles lo de seguridad. > Gracias > Aitor > > El mié, 19 ago 2026 a las 7:52, SAT Xerver (<sat@xerver.es>) escribió: > >> En principio estamos ok pero te voy a confirmar durante el día. >> >> >> >> Un saludo. >> >> >> >> *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* >> >> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) >> >> >> >> *De:* Field Service Altabox <fieldserviceeps@econocomps.es> >> *Enviado el:* martes, 18 de agosto de 2026 16:50 >> *Para:* SAT Xerver <sat@xerver.es> >> *CC:* Xerver Informática <info@xerver.es>; sateps <sateps@econocom.com> >> *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas >> Centrales Alicante >> >> >> >> El unico dia que no pueden es justamente el 20, asi que tendremos que ir >> el 21. Lo he intentando... tambien nos ofrecian mañana, pero lo he >> descartado. Reuerda decirme algo de dokify por favor. >> >> Aitor >> >> >> >> El mar, 18 ago 2026 a las 16:10, Field Service Altabox (< >> fieldserviceeps@econocomps.es>) escribió: >> >> Edtais ok en dokify verdad? >> >> Aitor >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> El lun, 17 ago 2026, 21:12, Field Service Altabox < >> fieldserviceeps@econocomps.es> escribió: >> >> Nosotros avisamos a los correos que tenemos, debe ser sprinter quien >> avise a seguridad... pero claro si no lo hacen, no podemos presionarles. >> >> Aitor >> >> >> >> El lun, 17 ago 2026 a las 19:21, SAT Xerver (<sat@xerver.es>) escribió: >> >> Hola buenas tardes, >> >> >> >> Si, tenemos disponibilidad y los técnicos que podemos acudir somos: >> >> >> >> José Luis Juan García / 53245071W / 675 41 98 63 >> >> David López Dragón / 50385950B >> >> >> >> Por favor, avisar a seguridad de que vamos ese día por que siempre >> tenemos problemas en la caseta de que el no sabe nada y retrasa la >> intervención 40 min, ya que tiene que enviar un correo y esperar a que >> contesten. >> >> >> >> Un saludo. >> >> >> >> *José Luis Juan García | 675419863 | **sat@xerver.es <sat@xerver.es>* >> >> Ancha de Castelar 164 Enlo A | 03690 San Vicente (Alicante) >> >> >> >> *De:* Field Service Altabox <fieldserviceeps@econocomps.es> >> *Enviado el:* lunes, 17 de agosto de 2026 12:43 >> *Para:* sat@xerver.es; info@xerver.es >> *CC:* sateps@econocom.com >> *Asunto:* Re: Intervention - INC00056285 | | SPRINTER | 0000 - Oficinas >> Centrales Alicante >> >> >> >> Buenos días >> >> >> >> ¿Tendríais disponibilidad para esta intervención? Si es así, ¿me podríais >> facilitar sus datos para solicitar los accesos por favor? >> >> Del mismo modo, ¿nos podríais indicar una hora aproximada de actuación? >> >> >> >> Quedamos a la espera >> >> Muchas gracias, un saludo >> >> >> >> Osmar >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> >> *Operaciones *|* Field Service * >> >> +34 911 085 541 (ext. 7640) >> >> +34 671 489 578 >> >> Madrid | Gijón | Barcelona | Paris | Milano | Rotterdam | >> London >> >> #ShoppingExperience >> >> <http://www.facebook.com/altaboxnet> <https://twitter.com/altaboxnet> >> <https://www.linkedin.com/company/altabox> >> <https://www.youtube.com/user/altaboxnet> >> >> BASIC INFORMATION ON DATA PROTECTION ACCORDING TO THE NEW EUROPEAN >> REGULATION (GDPR) >> >> CONTROLLER: Econocom Altabox SL registered at Arquímedes 655, 33211 Gijón >> >> PURPOSE: Maintain professional and / or commercial relationship with the >> company which you represent or work for >> >> LEGITIMATION: Data subject consent. >> >> RECIPIENTS: data will not be transferred to third parties, unless >> explicit consent or legal obligation. >> >> RIGHTS: Right to Access, right to rectification and erasure, data >> portability, right to restriction of processing, right to object and not >> been subject to a decision based solely on automated processing, and to be >> informed in a clearly and transparent way of how their personal data are >> processing. >> >> ADDITIONAL INFORMATION: you can consult the additional and detailed >> information about our privacy policy >> >> DATA PROTECTION OFFICER (DPO): dpo@altabox.net >> >> CONFIDENTIALITY: If you received this email in error, please immediately >> contact us and destroy the material in its entirety, whether in electronic >> or hard copy format. If you are not the intended recipient, you are hereby >> notified that any disclosure, copying, distribution, or use of the >> information contained herein (including any reliance thereon) is strictly >> prohibited, on his/her own responsibility. >> >> *Before printing this message, please check that it is really >> necessary. The environment is everyone's concern.* >> >> >> >> >> >> >> >> >> >> El lun, 17 ago 2026 a las 12:34, <fieldserviceeps@econocomps.es> >> escribió: >> >> *------------------------------* >> >> Hola, >> >> En este email se adjunta el parte de trabajo a completar, así como otros >> documentos o archivos adjuntos que pueden resultar de interés para la >> resolución de la intervención. >> ------------------------------ >> MATERIALES: >> >> Es INDISPENSABLE que el técnico asista con los materiales solicitados: >> >> - USBs DE EMERGENCIA >> - Llave Allen >> - Teclado USB >> - Ratón USB >> - Ordenador portátil >> - Latiguillos RJ45 y material para crimpar (cable UTP, conectores >> RJ45...) >> - Comprobador certificado de cables de red RJ45 >> - Pantalla VGA/HDMI >> - Herramientas varias (destornilladores, llaves Allen, bridas, etc) >> - Cámara de fotos/Móvil >> >> NOTAS IMPORTANTES: >> >> - Llamar a SAT a la llegada del técnico a la intervención. >> - Es necesario que lleven un movil con la aplicación TELEGRAM. >> - Retirar el material averiado siempre. >> - No abandonar la intervención hasta que SAT de permiso. >> - El técnico no puede asistir a la avería si no ha recibido y >> comprobado el material solicitado por SAT. Si tiene dudas al respecto >> deberá ponerse en contacto con nosotros antes de asistir a la avería. >> - En el caso de haber material averiado: Se deberá enviar y marcar >> como equipo averiado. En el parte técnico debe figurar el número de serie >> del material averiado y del material nuevo. En el parte debe salir >> reflejado el trabajo realizado y los números de serie correspondientes. El >> material debe de ser enviado a Altabox. >> - En caso de necesitar un pase de acceso a la tienda, debe ser el >> proveedor quien lo gestione, y en caso de que no sea posible avisar a SAT. >> - Si se envía documentación con el parte, es obligación del técnico >> de leérselo antes de la intervención, en caso de que tenga alguna duda debe >> de ponerse en contacto con SAT. >> - ES OBLIGATORIO LLAMAR AL SAT AL LLEGAR A LA INCIDENCIA Y ANTES DE >> SALIR PARA QUE LA INCIDENCIA SEA FACTURABLE: TELÉFONO: (+34) 984393494 >> >> Help desk Altabox * 984393494 / 902041800 / 685489848 (solo para países >> fuera de España) >> >> *This email and any files transmitted with it are confidential and >> intended solely for the use of the individual or entity to whom they are >> addressed. If you have received this email in error please notify the >> system manager. This message contains confidential information and is >> intended only for the individual named. If you are not the named addressee >> you should not disseminate, distribute or copy this e-mail. Please notify >> the sender immediately by e-mail if you have received this e-mail by >> mistake and delete this e-mail from your system. If you are not the >> intended recipient you are notified that disclosing, copying, distributing >> or taking any action in reliance on the contents of this information is >> strictly prohibited * >> >>